Important Policies & Regulations
Become Familiar With Industry-Standard Policies, Standards & Compliance Information
Important Policies & Regulations
At Monarch Custom Plywood, we hold ourselves to a high standard and that begins with following rules, regulations, policies, and compliances accordingly to meet industry standards. Here, we’ll outline our policies and commitment to quality products and services and what you can expect from us as a company and long-term partner.
This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from shop.monarchply.com (the “Site”).
Personal Information We Collect:
When you visit the Site, we automatically collect certain information about your device (Device Information), including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also gather details about the web pages or products you view, websites or search terms that brought you to our Site, and your interactions with the Site. Technologies such as cookies, log files, and electronic files like web beacons are used to collect this information.
When making a purchase, we collect your name, billing and shipping address, payment details, email address, and phone number (Order Information).
How We Use Your Personal Information:
Order Information is used to fulfill orders, process payments, communicate with you, screen for risks or fraud, and provide information or advertising based on your preferences. Device Information helps us improve site optimization and marketing strategies.
Sharing Your Personal Information:
We use Google Analytics to understand Site usage (privacy details here and opt-out here). We may share your information to comply with laws, respond to legal requests, or protect our rights.
Targeted Advertising:
Learn about targeted advertising or opt-out via Facebook, Google, and Digital Advertising Alliance.
Data Retention:
We retain Order Information unless you request its deletion.
Updates:
This policy may be updated to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Quality Assurance Policy
At our company, we pride ourselves on upholding high-quality standards in all aspects of our woodworking products and services. Additionally, our dedicated team of professionals ensures that every step of any custom manufacturing process is meticulously monitored and inspected to guarantee the highest level of craftsmanship – we inspect each piece for flaws or imperfections before it leaves our workshop. We only use the finest materials and techniques to create durable and beautiful wood products that will last for years to come.
We understand that our clients rely on us to deliver woodworking solutions that meet their specific needs and expectations, which is why we have implemented a rigorous Quality Assurance Policy to ensure that each project meets or exceeds industry standards.
Environmental Sustainability Policy
In order to demonstrate a commitment to environmental sustainability, we believe that businesses should actively engage in practices that promote the conservation of natural resources and the protection of ecosystems – which is precisely what Monarch Custom Plywood does.
By adopting and prioritizing sustainable sourcing practices, our customers can ensure that we are also investing in energy-efficient equipment and technologies to minimize our energy consumption and reduce our overall environmental impact. Not only does our company want to protect the planet now, but for future generations as well. All of our wood is sourced responsibly from sustainably managed forests. We prioritize working with suppliers who are certified by organizations like the Forest Stewardship Council (FSC) or the Sustainable Forestry Initiative (SFI) to uphold strict environmental and social standards. By choosing wood products from responsible sources, we are committed to conserving our natural resources and promoting a more sustainable future.
Health & Safety Policy
We always want to ensure a safe working environment for our employees and customers alike, therefore we’ve implemented strict health and safety protocols. By implementing these strict protocols and adhering to health and safety regulations, we aim to significantly reduce the risk of accidents and injuries in the workplace to help protect employees and contribute to a more productive and efficient work environment.
With the use of heavy machinery and equipment in our industry, it’s essential that we have comprehensive health and safety policies in place. Regular training sessions and safety audits can help ensure that our employees are aware of the risks involved in their work and are efficiently equipped to deal with them effectively. By prioritizing health and safety, we can create a culture where everyone feels safe. The well-being of our customers and employees is our top priority.
Customer Satisfaction Guarantee
Customer satisfaction is one of our top priorities. We want to address all concerns and issues promptly and efficiently, after all, our success relies on the happiness of our customers which is why we offer a warranty for all of our products and services.
Should you have any questions or encounter problems with your order, our dedicated customer service team is here to assist you as we take pride in addressing customer concerns quickly and efficiently, ensuring that you have a positive experience with our company. Our customer satisfaction guarantee is a reflection of our commitment to providing excellent customer service and quality products. We always strive to exceed expectations. Your feedback is important to us. We always welcome suggestions on how to improve our products and services to meet your needs better and ensure your woodworking project is as successful as possible and lasts many years to come. We are committed to providing you with a positive experience from start to finish.
Have Any Questions About Our Policies?
Contact our customer service team if you have any questions about our policies, products or services, or have any concerns or issues. Customer care is very important to us and we want to ensure your utmost satisfaction. Give us a call or email us! We respond promptly and will answer all of your questions and concerns.
